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Salesforce latest innovations: Summer ’20 Release Notes

Karla Ide Romero - August 17, 2020 - 0 comments

EMPAUA Salesforce Solutions and implementation


If you’re already using Salesforce, you’ll know that the #1 CRM platform constantly updates its tools. And if not, in this blog post we want you to be aware of the latest updates Salesforce has available for you. 

The Summer ’20 Release Notes is a complete guide to all-new products and features of Salesforce that will help you make decisions to improve your business.

One of the most important reasons why Salesforce makes updates to its platform is so you can incorporate innovative features into your company’s Org. 

Find out about interesting updates in Sales Cloud, such as:

  • Kanban View Enhancements
  • High-Velocity Sales: Einstein Call Coaching
  • Partner Relationship Management: Account Hierarchy
  • High-Velocity Sales: My Feed Alerts

Also in Service Cloud:

  • Service Cloud Voice
  • Einstein Reply Recommendations
  • Field Service Lightning: Deep Link Actions
  • and much more…

Check out these updates in this PDF document they’ve created and contact us to help with implementation or to review how Salesforce is working for your company. Here you can learn about the latest innovations from the Summer ’20 Release to deepen customer relationships.

EMPAUA Salesforce Solutions



To go over each of the innovations in more detail, check out the Salesforce Summer ’20 Release Notes here. 

Are you not sure if Salesforce is the right platform for you?

Understanding the value of Salesforce and the benefits it brings to your business is important for you to make the right decision in regards to your customer platform. Let our experts guide you, hold a customised demo for your business in the world’s number one CRM and answer your questions in real-time.


EMPAUA Salesforce Solutions

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